“Creating a highly successful clinic which is growing and running like clockwork is not something that happens overnight. It is a process, a learning curve and a building of team confidence, and organisational culture that will eventually bring the outcomes for which we are aiming. My relationship with a clinic is a commitment that I make as if it were my very own business.”
Eniko has over 10 years experience in healthcare management and is committed to elevating the human experience in healthcare.
Eniko completed a business management diploma in the UK and completed Patient Experience Leadership Programme at the world-renowned Beryl Institute in the US. This allowed her to gain specific skills and understanding to be able to educate healthcare leaders and support team. Developed and delivered training programmes over 100 professionals covering patient centred communication for clinicians and patient care training for support staff to enhance patient experience
Thanks to her consultancy and training programmes, Eniko is getting closer and closer to her vision of transforming healthcare for the better by elevating the patient experience.
To empower dental businesses to reach their full potential by providing a full spectrum of solutions tailored to each unique individual business needs.
As a business manager and professional consultant, Eniko firmly believes in the patient’s interests – if the patients are happy then the business will be successful. As a business manager and professional consultant, Eniko firmly believes in patient centred approach – satisfied patients are the foundation of every healthcare business.
“The systems in which management utilise must allow for a positive patient journey because if they fail then they are not the right systems to be using. I believe in the strong connection between high patient satisfaction and business success.”
“There is no ‘one-size-fits-all’ formula for enhancing a dental practice and creating growth. Each clinic offers patients a different approach and in this busy marketplace we need to embrace this distinctiveness.”
With a combination of knowledge, experience and formal education, Eniko has been developing the best possible solutions for her clients in both the European and UAE dentistry market. Her unique approach aims to balance the commercial reality of a dental clinic with the personality that each practice possesses. She acts as coach and mentor to the clinic owner as well provides support and training to the entire team.
As each clinic is unique, Eniko places great emphasis on its individuality. She specifically designs solutions and strategies that are tailored particularly to each clinic to allow it to achieve its business objectives. She focuses on having a complete understanding of the clinic, its business model and providing an in-depth plan on how it can reach its full potential.
With this model in place, it is the results that really count. Eniko believes in a lasting relationship with her clients in order to keep goals and visions on tract and produce the results that have been identified from the beginning of the relationship.
“Eniko has implemented and established reporting and measurement tools that gives me valuable information to drive my business.”
Dr J. Smith at Dental Studio
A successful clinic will need an outstanding team with each member catering to the positive journey each patient will make every time he/she visits. It is vitally important that the team is working together with the same goals and matching understanding of how to fulfill the patient’s experience. To have this exceptional team working aptitude, it takes an effective management systems and valuable training.
With specifically designed high-quality training sessions, Eniko can provide the practice with the keys to delivering a desired patient journey that drives loyalty and referrals.
Recent research shows that training for receptionists, treatment coordinators, dentists and nurses has increased effective clinic communication and ultimately higher patient satisfaction results. With high patient satisfaction comes increased bottom line to the business.
“After Eniko’s training the result was unmistakable. We were able to improve our patient journey from reception to doctors consultation.”
Dr Hasna at Acacia Medical Center
“From the receptionist to the clinicians, the journey a patient will go through requires that each member of the team has a clear understanding of the role he or she plays in providing a top clinic experience for the patient.”
Recent lectures include: AEEDC, Sharjah Dental University and The Dental Business Management Conference, Dubai.
Eniko’s devotion to educating clinic members with the importance of communication and exceptional management practices, has led her to a number of public speaking opportunities. She provides lectures on a wide range of clinic management and patient communication topics which contribute to building awareness of the factors that are fundamental to the success of a healthcare business.
“I loved the straight forward and inspiring presentations and came away with lots of practical ideas to implement in our practice.”
L. Sjoberg / Clinic manager at the Dental Studio
“For me the importance of communication is key to any good dental business. We need to hone such skills in order to be not only successful at business, but thriving as creating outstanding patient experience.”
Precision Dental Clinic,
Eniko has helped us in clarifying our goals and has always been a guide to keep in line with our vision.
Precision Dental Clinic,
Eniko is a wonderful person, extremely proactive, professional and hands on. She has always been available to solve our problems, and has a very analytical and positive approach.
Clinic Owner, Dental Studio,
I engaged Eniko from Pallas Management as I wanted to bring in an experienced “outsiders” to evaluate my business and provide new business ideas and procedures. In a competitive market I needed to increase our competitiveness and professionalism.
With Eniko’s assistance I am now able to make more informed decisions about my business. She has a very analytical and ‘to the point’ approach and is able to find solutions to resolve my issues.
Eniko has implemented and established reporting and measurement tools that gives me valuable information to drive my business.
Dr. Roze & Associates Dental Clinic,
I have had the privilege of knowing and working with Eniko in the capacity of a practice manager, consultant, conference organiser and lecturer, since January 2015.
Eniko is an extremely driven and enthusiastic manager who prides herself on her work ethic. She is highly committed to all tasks and seeing everything through to the end with upmost professionalism. Her genuine enthusiasm and reliability is mirrored throughout her work, resulting in her being a pleasure to work with.
She is an extremely good listener and will always do her upmost to understand the other person and make them feel understood, something I consider to be a rare quality that lends itself to a highly productive, enjoyable working relationship. I would highly recommend Eniko for any future positions within her areas of expertise and would be delighted to be contacted regarding any further questions.