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“Creating a highly successful clinic which is growing and running like clockwork is not something that happens overnight. It is a process, a learning curve and a building of team confidence, and organisational culture that will eventually bring the outcomes for which we are aiming. My relationship with a clinic is a commitment that I make as if it were my very own business.”

Eniko Simon

About Eniko Simon

About
Eniko Simon

Patient Experience Educator/Speaker Consultant

Eniko’s expertise and experience in clinic management comes from many years of experience working in dentistry in both the UK and UAE
Eniko completed an executive business management diploma in the UK and completed Patient Experience Leadership Programme at the world-renowned Beryl Institute in the US. This allowed her to gain specific skills and understanding to be able to educate healthcare leaders and support team. Developed and delivered training programmes over 100 professionals covering patient centred communication for clinicians and patient care training for support staff to enhance patient experience.

Thanks to her consultancy and training programmes, Eniko is getting closer and closer to her vision of transforming healthcare for the better by elevating the patient experience.

Patient
Experience Consultant

As a consultant, the combination of my own experience as clinic manager , having experience in and understanding both the European and UAE healthcare market, helps me to develop the best possible solutions for my clients.

Having had the privilege to work multiple practices made me realize that each clinic, each of my client are unique and require solutions that specifically designed to match their needs to achieve patient experience excellence.

My unique approach aims to balance the commercial reality of a healthcare organization with the individuality and personality that practice represents. I aim to act as a coach/mentor to leaders and a support network to the whole team. I aim to help the leadership team to think strategically about patient experience and aid them to create a culture of excellence.

I do not believe in a formula for all as each clinic is unique. As a consultant I focus on getting to know my client and their business, their organisational culture in depth to allow me to aid them to reach their full potential.

Eniko as business manager consultant

“The systems in which management utilise must allow for a positive patient journey because if they fail then they are not the right systems to be using. I believe in the strong connection between high patient satisfaction and business success.”

Eniko Simon

Eniko Simon as a Trainer

Educator
for the whole team

I whole heartedly believe that the key to a successful healthcare organization is the team within it; patient experience should be at the forefront of our minds and an outstanding patient journey is created from the team within. I truthfully believe that training for the whole team is vital for every clinic and every individual working within a clinic. From the leaders of the organization to front desk team through the clinicians and nurses are the creators of the patient experience. All team member needs to have a clear idea what role they play in providing a good patient experience.

I deliver quality training sessions with proven results. Again I uniquely design the training for the healthcare organizations to improve patient experience. When we have a clear picture of the desired experience I provide the training for reception team, patient coordinators, clinicians and nurses. Research shows that communication has a strong effect on patient satisfaction so my trainings very much focusing on enhancing communication at each area of the business.

“From the receptionist to the clinicians, the journey a patient will go through requires that each member of the team has a clear understanding of the role he or she plays in providing a top clinic experience for the patient.”

Eniko Simon

Public
Speaker

My devotion to educating healthcare professionals on the importance of patient centric practices and how empathetic communication can help to achieve that led me to public speaking. It gives me a great pleasure to have the opportunities to lecture on the importance of patient experience and healthcare communication . I stand for having more and more clinics that are managed correctly and good communication systems are in place as that leads to a better experience to patients.

Speaking on a variety of clinic management related subjects, contributing to broadening the awareness of key points that are fundamental to patient centric healthcare practices.

I value the importance of communication and therefore adapt my lectures to suit the audience and purpose, in order to give the most valuable and beneficial lecture possible.

Some of my most credible accolades include speaking on a variety of subjects, most notably at AEEDC, Sharjah Dental University , The Dental Business Management Conference, Dubai; ConsAsia Dental Conference;

Eniko Simon as a Public Speaker

“For me the importance of communication is key to any good healthcare business. We need to hone such skills in order to be not only successful at business, but thriving as creating outstanding patient experience.”

Eniko Simon

Clients
said about Eniko

Get In Touch

Eniko Simon logo

If you believe you as an individual or your clinic could benefit of Eniko’s expertise please get in touch to arrange a call or meeting.