“Creating a highly successful clinic which is growing and running like clockwork is not something that happens overnight. It is a process, a learning curve and a building of team confidence, and organisational culture that will eventually bring the outcomes for which we are aiming. My relationship with a clinic is a commitment that I make as if it were my very own business.”
Eniko’s expertise and experience in clinic management comes from many years of experience working in dentistry in both the UK and UAE
Eniko completed an executive business management diploma in the UK and completed Patient Experience Leadership Programme at the world-renowned Beryl Institute in the US. This allowed her to gain specific skills and understanding to be able to educate healthcare leaders and support team. Developed and delivered training programmes over 100 professionals covering patient centred communication for clinicians and patient care training for support staff to enhance patient experience.
Thanks to her consultancy and training programmes, Eniko is getting closer and closer to her vision of transforming healthcare for the better by elevating the patient experience.
“Eniko’s vision is to elevate the human experience in healthcare organisations”
As a business manager and professional consultant, Eniko firmly believes in the patient’s interests – if the patients are happy then the business will be successful. As a business manager and professional consultant, Eniko firmly believes in patient centred approach – satisfied patients are the foundation of every healthcare business.
As a consultant, the combination of my own experience as clinic manager , having experience in and understanding both the European and UAE healthcare market, helps me to develop the best possible solutions for my clients.
Having had the privilege to work multiple practices made me realize that each clinic, each of my client are unique and require solutions that specifically designed to match their needs to achieve patient experience excellence.
My unique approach aims to balance the commercial reality of a healthcare organization with the individuality and personality that practice represents. I aim to act as a coach/mentor to leaders and a support network to the whole team. I aim to help the leadership team to think strategically about patient experience and aid them to create a culture of excellence.
I do not believe in a formula for all as each clinic is unique. As a consultant I focus on getting to know my client and their business, their organisational culture in depth to allow me to aid them to reach their full potential.
“The systems in which management utilise must allow for a positive patient journey because if they fail then they are not the right systems to be using. I believe in the strong connection between high patient satisfaction and business success.”
I whole heartedly believe that the key to a successful healthcare organization is the team within it; patient experience should be at the forefront of our minds and an outstanding patient journey is created from the team within. I truthfully believe that training for the whole team is vital for every clinic and every individual working within a clinic. From the leaders of the organization to front desk team through the clinicians and nurses are the creators of the patient experience. All team member needs to have a clear idea what role they play in providing a good patient experience.
I deliver quality training sessions with proven results. Again I uniquely design the training for the healthcare organizations to improve patient experience. When we have a clear picture of the desired experience I provide the training for reception team, patient coordinators, clinicians and nurses. Research shows that communication has a strong effect on patient satisfaction so my trainings very much focusing on enhancing communication at each area of the business.
“From the receptionist to the clinicians, the journey a patient will go through requires that each member of the team has a clear understanding of the role he or she plays in providing a top clinic experience for the patient.”
My devotion to educating healthcare professionals on the importance of patient centric practices and how empathetic communication can help to achieve that led me to public speaking. It gives me a great pleasure to have the opportunities to lecture on the importance of patient experience and healthcare communication . I stand for having more and more clinics that are managed correctly and good communication systems are in place as that leads to a better experience to patients.
Speaking on a variety of clinic management related subjects, contributing to broadening the awareness of key points that are fundamental to patient centric healthcare practices.
I value the importance of communication and therefore adapt my lectures to suit the audience and purpose, in order to give the most valuable and beneficial lecture possible.
Some of my most credible accolades include speaking on a variety of subjects, most notably at AEEDC, Sharjah Dental University , The Dental Business Management Conference, Dubai; ConsAsia Dental Conference;
“For me the importance of communication is key to any good healthcare business. We need to hone such skills in order to be not only successful at business, but thriving as creating outstanding patient experience.”
Acacia Medical Center,
With specifically designed high-quality training sessions, Eniko can provide the practice with the keys to delivering a desired patient journey that drives loyalty and referrals.
Recent research shows that training for receptionists, treatment coordinators, dentists and nurses has increased effective clinic communication and ultimately higher patient satisfaction results. With high patient satisfaction comes increased bottom line to the business.
“After Eniko’s training the result was unmistakable. We were able to improve our patient journey from reception to doctors consultation.”
With a combination of knowledge, experience and formal education, Eniko has been developing the best possible solutions for her clients in both the European and UAE dentistry market. Her unique approach aims to balance the commercial reality of a dental clinic with the personality that each practice possesses. She acts as coach and mentor to the clinic owner as well provides support and training to the entire team.
As each clinic is unique, Eniko places great emphasis on its individuality. She specifically designs solutions and strategies that are tailored particularly to each clinic to allow it to achieve its business objectives. She focuses on having a complete understanding of the clinic, its business model and providing an in-depth plan on how it can reach its full potential.
With this model in place, it is the results that really count. Eniko believes in a lasting relationship with her clients in order to keep goals and visions on tract and produce the results that have been identified from the beginning of the relationship.
“Eniko has implemented and established reporting and measurement tools that gives me valuable information to drive my business.”
Clinic manager at the Dental Studio,
“I loved the straight forward and inspiring presentations and came away with lots of practical ideas to implement in our practice.”
Clinic Owner, Dental Studio,
I engaged Eniko from Pallas Management as I wanted to bring in an experienced “outsiders” to evaluate my business and provide new business ideas and procedures. In a competitive market I needed to increase our competitiveness and professionalism.
With Eniko’s assistance I am now able to make more informed decisions about my business. She has a very analytical and ‘to the point’ approach and is able to find solutions to resolve my issues.
Eniko has implemented and established reporting and measurement tools that gives me valuable information to drive my business.
Dr. Roze & Associates Dental Clinic,
I have had the privilege of knowing and working with Eniko in the capacity of a practice manager, consultant, conference organiser and lecturer, since January 2015.
Eniko is an extremely driven and enthusiastic manager who prides herself on her work ethic. She is highly committed to all tasks and seeing everything through to the end with upmost professionalism. Her genuine enthusiasm and reliability is mirrored throughout her work, resulting in her being a pleasure to work with.
She is an extremely good listener and will always do her upmost to understand the other person and make them feel understood, something I consider to be a rare quality that lends itself to a highly productive, enjoyable working relationship. I would highly recommend Eniko for any future positions within her areas of expertise and would be delighted to be contacted regarding any further questions.
Precision Dental Clinic,
Eniko has helped us in clarifying our goals and has always been a guide to keep in line with our vision.
Precision Dental Clinic,
Eniko is a wonderful person, extremely proactive, professional and hands on. She has always been available to solve our problems, and has a very analytical and positive approach.