As healthcare is becoming a more consumer-based business, it is inevitable we need to focus on service excellence. What is Service Excellence?
Measuring patient experience and satisfaction can be a challenge because really, how can you judge the quality of your patient service level?
Retaining a team is great for consistency especially in the dental industry as it allows for patients to build rapport with not only dentist but also the support team. I don’t know about you but for me there is nothing nicer than walking into your regular clinic
When you are thinking about achieving customer satisfaction in your practice, is that really all you want? Satisfied customers, as Ken Blanchard proposes in his book ‘Raving Fans’, just aren’t enough
Most of the clinics I work with or visit share the fact that they do everything for their patients, and that their main goal is to make sure their patients are happy.
If you are taking the time to read this article you are probably one of those people who think that they provide good customer service. You may also, by reading this article, want to make sure that you are doing everything that you can to stay up to date.
Clinic Manager to a Patient Experience Consultant ‘My Journey” Author: Emma Louise Pym (Client Relationship Manager & Consultant) Having been a Clinic Manager at a prestige Dental Clinic
I think we all agree that Patient Experience Excellence should drive every clinic’s decision-making process. As with anything we do in our clinics, we should keep the patient experience at the forefront of our decisions.
How you manage your Dental business can give you a significant advantage against other clinics. In this short management tip I highlight a few ideas on how to be a strategic leader or meaningful leader as it called in “Funky Business” one of my favorite business book.
“I don’t know how much money I’ve got…. I did ask the accountant how much it came to. I wrote it down on a bit of paper. But I’ve lost the bit of paper.”